Need financing? FlexxBuy offers flexible payment plans tailored to help you invest in your career with ease.

The IT User Support Specialist career path is tailored for individuals aiming to begin or advance their careers in IT support. This comprehensive training program equips students with the essential technical skills and knowledge to troubleshoot, maintain, and support hardware and software systems. It is ideal for beginners who wish to build a solid foundation in IT fundamentals and progress into specialized support roles.

Key Responsibilities: As an IT User Support Specialist, you will be responsible for providing technical assistance to users, resolving hardware and software issues, and maintaining system performance. Your role involves troubleshooting, problem-solving, and ensuring that IT systems are running efficiently.

Training Included:

1. CompTIA FC0-U61: IT Fundamentals

   • Level: Beginner

   • Duration: 12 Hours 50 Minutes

   • Focus: Basic IT concepts, terminology, and foundational knowledge for a career in IT.

2. ChatGPT and AI Business Fundamentals

   • Level: Beginner to Intermediate

   • Duration: 2 Hours 44 Minutes

   • Focus: Introduction to AI tools like ChatGPT and their application in business environments, enhancing customer support and automating tasks.

3. CompTIA A+ 220-1101 (Core 1)

   • Level: Beginner to Intermediate

   • Duration: 21 Hours 52 Minutes

   • Focus: Hardware, networking technology, mobile devices, and troubleshooting methods essential for IT support roles.

4. CompTIA A+ 220-1102 (Core 2)

   • Level: Beginner to Intermediate

   • Duration: 20 Hours 34 Minutes

   • Focus: Operating systems, security, software troubleshooting, and operational procedures for effective IT support.

5. Microsoft MD-101: Managing Modern Desktops

   • Level: Intermediate

   • Duration: 4 Hours 56 Minutes

   • Focus: Management and deployment of modern desktops, with a focus on Windows 10 and enterprise environments.

6. CompTIA Network+ (N10-008)

   • Level: Intermediate

   • Duration: 46 Hours 35 Minutes

   • Focus: Networking fundamentals, protocols, and infrastructure, crucial for supporting and maintaining networked systems.

7. CompTIA Security+ (SY0-701)

   • Level: Intermediate

   • Duration: 30 Hours 25 Minutes

   • Focus: Fundamental security concepts, risk management, and network security necessary for protecting IT systems.

Learning Outcomes: Upon completion of this program, students will be able to:

• Provide effective IT support by troubleshooting and resolving hardware, software, and networking issues.

• Manage and deploy modern desktops in enterprise environments.

• Understand and implement basic security measures to protect IT systems.

• Use AI tools to enhance IT support and business processes.

• Prepare for industry-recognized certifications such as CompTIA A+, Network+, and Security+.

Prerequisites: No prior IT experience is required. This program is designed to start from the basics and gradually build up to more advanced concepts.

Certification and Recognition: This program prepares students for various certifications, including CompTIA A+, CompTIA Network+, and CompTIA Security+, which are highly valued in the IT industry.

Career Progression: Graduates of this program can pursue roles such as IT Support Specialist, Help Desk Technician, Desktop Support Analyst, and IT Technician. With experience and further certifications, career advancement opportunities include roles like Systems Administrator or Network Administrator.

Self-Paced: Learn on Your Schedule

Our Self-Paced Training programs are designed for busy professionals and independent learners. Enjoy the flexibility to study at your own pace, on your own time.

• Flexible Learning: Study whenever it suits you, with no deadlines or fixed schedules.

• Comprehensive Resources: Access video lessons, readings, and interactive exercises at your convenience.

• 12-Month Access: Enjoy a full year of access to technical training content, with the option to renew annually

Take control of your learning journey with our self-paced training—start when you’re ready, and progress at your own pace.

Guided Learning: Unlock Your Potential with Personalized Mentorship

Are you navigating a self-paced course but craving more guidance and clarity? Our Guided Learning Program option blends the flexibility of self-paced study with the personalized support of live mentorship. This unique approach allows you to move at your own speed while gaining insights and advice from an industry expert at key stages.

What’s Included:

• Self-Paced Learning: Follow the course at your own pace.

• Personalized Mentorship: Three live sessions with expert advice, helping you overcome challenges, build confidence, and stay accountable.

• Real-Time Support: Get your questions answered in real-time during live Q&A sessions or via our platform.

• Peer Interaction: Join a community of learners for collaboration, feedback, and encouragement.